Service Owner Productivity

PolyPeptide / Fuldtid

Posted: 21.11.2025

PolyPeptide is on a transformative growth journey, expanding globally, investing in new technologies and strengthening digital capabilities across all sites. As part of this development, the organization is advancing its digital workplace strategy and enabling modern, secure and efficient productivity services for employees worldwide.

To support this journey, PolyPeptide is looking for an experienced Service Owner Productivity to take ownership of key platforms within the global End User Enablement function, including Microsoft 365, Power Platform, meeting room technologies and digital signage solutions. This is a senior technical role with a strong focus on service lifecycle management, platform reliability and continuous improvement.

The role offers a unique opportunity to drive the evolution of core productivity tools and play a central part in PolyPeptide’s global cloud transformation.

About PolyPeptide

PolyPeptide Group AG and its consolidated subsidiaries (“PolyPeptide”) is a specialized Contract Development and Manufacturing Organization (CDMO) for peptide and oligonucleotide based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide serves a fast-growing market, offering products and services from pre-clinical through to commercial stages. Its broad portfolio reflects the opportunities in drug therapies across therapeutic areas, especially metabolic diseases including GLP-1.

Dating back to 1952, PolyPeptide today runs a global network of six GMP certified facilities in Europe, the United States and India. PolyPeptide’s shares (SIX: PPGN) are listed on SIX Swiss Exchange.

Values

Trust: PolyPeptide builds and maintains trust in all relationships, both internally and externally. Teams support one another and work collaboratively.
Innovation: PolyPeptide is driven by curiosity and the pursuit of smart solutions to complex challenges.
Excellence: PolyPeptide strives for high quality and adapts to meet the needs of customers and partners.

About the Role

As Service Owner Productivity, you will be responsible for the full lifecycle, performance and governance of key productivity services across the global organization. This includes ownership of Microsoft 365 services such as Teams, SharePoint, OneDrive and Exchange Online, development of a structured governance model for Power Platform and ensuring reliable, user friendly workplace technologies in meeting rooms and digital signage setups.

You will work closely with global IT teams, PMO, local IT, business stakeholders and compliance functions to ensure that services are secure, compliant and aligned with both business needs and regulatory frameworks such as QMS, GMP and GAMP standards.

The role sits within the global End User Enablement team with approximately eight employees and reports to Kristian Hagbyhn, Head of Cloud and End User Enablement.

Key Responsibilities

• Own and manage the full lifecycle of assigned productivity services
  
• Ensure reliability, performance and continuous improvement of Microsoft 365 services
  
• Establish Power Platform as a governed and structured service area
  
• Configure, optimize and maintain productivity platforms and workplace technologies
  
• Develop and execute service roadmaps aligned with business needs
  
• Collaborate with global IT, PMO, local IT and business stakeholders
  
• Ensure compliance with QMS, GMP and GAMP standards across services
  
• Provide third line support and drive knowledge transfer to operational teams
  
• Lead or contribute to digital workplace related projects

Your Profile

PolyPeptide is looking for a structured, communicative and technically strong specialist who enjoys working across teams and taking ownership of key services.

You bring:

• 10+ years of experience in IT service management or related roles
  
• Solid expertise in the Microsoft 365 ecosystem
  
• Experience with Power Platform including Power Apps, Power Automate and Power BI as well as governance
  
• Familiarity with AV and meeting room technologies and digital signage such as PlayIPP
  
• Strong understanding of ITIL and service lifecycle management
  
• Experience working in regulated environments such as GxP or GMP is an advantage
  
• Excellent communication skills and the ability to translate technical matters into business language
  
• Proficiency in English, both written and spoken

As a person, you are proactive, detail oriented and comfortable working in complex, global environments. You take pride in delivering stable, secure and well governed services that enhance the digital workplace.

FIND THIS INTERESTING? APPLY NOW!

Are you ready to take the next step in your career? Applications are reviewed on an ongoing basis, so do not hesitate to submit your CV.

The Global End User Enablement team is primarily based in Limhamn, Malmö.

This recruitment is assisted by Capax Recruitment. For more information, please contact Line Kejser at lke@capaxrecruitment.com. Swedish applicants are welcome to contact the local union chairman for Akademikerföreningen or Unionen at +46 040 36 62 00 for support.

Please note: PolyPeptide only accepts applications submitted via the specified application link. Applications sent by email or other means will not be considered and will be deleted without review.