Client type: Engineering
State/Province: Region Hovedstaden
Postal Code: 2730
Slået op: 20.09.2021
Full time / Capax Recruitment / Danmark
Pascal A/S was founded in 2006. Pascal is a company in a unique market position and has in less than 10 years become one of the world’s leading suppliers of high-power amplifier solutions for the professional market, typically within leading loudspeaker manufacturers. Pascal A/S assists pro audio equipment manufacturers to achieve faster time to market with more competitive products, by providing dedicated amplifier electronics and support in developing optimum power solutions.
Pascal A/S was recently awarded with the 8th consecutive Gazelle Award and recently received Dansk Erhverv’s “Initiativ Pris”. This places Pascal A/S in the absolute top among Danish growth companies. Furthermore, Pascal A/S, in both 2019 and 2020 was awarded by Best Workplaces™ program with certification “Great Place to Work”.
Pascal A/S offers a work environment with a high employee focus. The employees have a high professional level and the collegial community is strong and social both inside and outside working hours. Therefore, Pascal has created a “Hobby Club” in their prototype workshop, which means that the employees meet about their common private hobby projects, typically sound-related, to which Pascal A/S sponsors materials and the employees can develop on their projects and discuss solutions with each other.
About the position:
As customer consultant you will be the key person in providing excellent customer service in one of the world’s leading audio engineering companies. You will take on an important role within the customer service team and the role also offers several opportunities for professional development.
The customers are represented in most of Europe but also Asia and USA. Customer service supports both products with a long delivery period (1-2 years) toward manufacturers and products with short delivery period primarily towards distributors.
You will therefore be responsible for providing excellent customer service both internally and externally to B2B customers on a global scale. You thrive being part of a small customer service team who ensures timely and accurate deliveries to the customers. You are motivated and have experience with handling orders, participating in meetings with customers and uncover customer needs. You will also be responsible for demand planning and working out forecast including i.e., material planning.
Your communication skills are essential for the professional contact to Pascal A/S’ customers whether it is mail, phone or video calls. You understand the flexibility which is necessary when working with customers globally. As your communication is worldwide you hold excellent skills in English.
It is expected that you are structured in your work and that you manage to get things done with a high quality in high pace environments. You work according to agreed processes, but you are also expected to proactively suggest and implement improvements.
You describe yourself as a positive and outgoing person. You thrive in a high pace environment. You work systematic and structured and get things done. You are also a dedicated team player and have a natural talent for cooperating with most people and nationalities.
- Customer service internally and externally to B2B customers
- Order handling, preparing shipping documents, invoicing
- Ensure timely and accurate deliveries to customers
- Responsible for demand planning
An unique opportunity to become part of Pascal’s growth and to be an essential part of the future development of leading, high-end amplifier solutions for the professional market.
We expect that you have
- Relevant education e.g. within customer service management, or other education with practical experience within customer service
- 1-3 years of relevant experience within customer service
- Experience with order handling
- Experience with customer service via mail, phone and video calls
- Experience with forecasting, demand planning and data analysis is preferred
- Experience with shipping or logistics is preferred
- Experience with Dynamics 365 BC is preferred
- English on at professional level